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Troubleshooting

What to do if a payment is declined or funds aren't credited.

A card payment was declined — what to doCommon reasons a virtual-card payment is declined and how to fix them.

Top-up not creditedWhat to do if you sent crypto but your Libermall Card balance wasn't topped up.

3D Secure confirmation doesn't arriveWhat to do if the 3D Secure confirmation request doesn't arrive when paying by card.

Card is frozen or blockedWhat the “frozen”/“blocked” status means and how to bring the card back into use.

Card won't add to Apple Pay or Google PayWhy a virtual card won't link to Apple Pay / Google Pay and how to fix it.