A card payment was declined — what to do

If a card payment won't go through, it's usually one of the reasons below. Check them in order.

Common reasons

• Not enough funds on the card — top up the card from your balance.
• The amount plus the network fee exceeds the balance — leave a small buffer.
• The operation category is prohibited for this product (e.g. transfers) — check the card terms.
• The service requires 3D Secure — confirm the operation in the app.

If none of these fit — message support with the time, amount and service name so we can find the operation faster.